As your IT needs change and grow, there will be some elements that you may be able to handle perfectly adequately in-house, and others which you may decide would be better suited to outsourcing to a trusted partner.
This may be attributable to limited internal resource, a shortage of specialised skills or an infrequent need for particular services. Or it could simply be that outsourcing proves more appropriate than having permanent staff for economic or accounting reasons, or because you want to focus your technology personnel on producing solutions rather than supporting your IT.
Providing the complete spectrum of IT support services and resources and working to ITIL standards, TCM can either act as or complement your in-house IT team by providing accredited consultants to keep your IT running seamlessly and resolve unexpected issues whilst maintaining business continuity. Having TCM either as or on your IT team provides invaluable peace of mind, with the realisation that every scenario is covered and you have the freedom to focus on your core business activities.
Providing everything from training to technology upgrades, network extensions to cloud migrations and security audits to hardware fixes and network problem resolution – or simply a service desk function that you can trust – TCM is your perfect partner.
Our services are designed to support maximum uptime and optimum efficiency – whatever the components and their manufacturer. We offer comprehensive, customised contracts and framework agreements with defined deliverables and SLAs. Your Account Manager will represent a single point of contact who has an intimate knowledge of your needs, assures continuity and has the knowledge to escalate your requirement so that support requirements and new projects alike are managed to meet both your expectations and our contractual obligations.
This may be attributable to limited internal resource, a shortage of specialised skills or an infrequent need for particular services. Or it could simply be that outsourcing proves more appropriate than having permanent staff for economic or accounting reasons, or because you want to focus your technology personnel on producing solutions rather than supporting your IT.
Providing the complete spectrum of IT support services and resources and working to ITIL standards, TCM can either act as or complement your in-house IT team by providing accredited consultants to keep your IT running seamlessly and resolve unexpected issues whilst maintaining business continuity. Having TCM either as or on your IT team provides invaluable peace of mind, with the realisation that every scenario is covered and you have the freedom to focus on your core business activities.
Providing everything from training to technology upgrades, network extensions to cloud migrations and security audits to hardware fixes and network problem resolution – or simply a service desk function that you can trust – TCM is your perfect partner.
Our services are designed to support maximum uptime and optimum efficiency – whatever the components and their manufacturer. We offer comprehensive, customised contracts and framework agreements with defined deliverables and SLAs. Your Account Manager will represent a single point of contact who has an intimate knowledge of your needs, assures continuity and has the knowledge to escalate your requirement so that support requirements and new projects alike are managed to meet both your expectations and our contractual obligations.
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